Returns & Exchanges
Shopping online can be a little tricky! Please check your size on our size guide to get your fit right first go.
If you would like to return your item/s please follow the steps below.
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STEP 1:Email our Customer Service Team within 10 days of your delivery notifying us of your return. info@wisteriaandwillow.com.au
STEP 2: Our Customer Service Team will respond with our returns form
STEP 3: Complete the returns form that you receive via email
STEP 4 :Wrap up and send your order back to:
Wisteria and Willow Returns -
Parcel Locker 10267 70463
195-215 Cressy St DENILIQUIN NSW 2710
Please Note: Once your return has been received, please allow 2 days for your store credit or exchange to be processed. Garments must be in unworn conditions with tags attached. Due to hygiene issues, knickers are not able to be returned.
To our Boss Babes!
We want to make online shopping as carefree as possible for you! We have 14 days of returns available for store credit and size exchange.
Need to exchange a size? We’ve got you! Please send it back within 14 days.
- If you need to change your size, simply follow the steps above.
- Please note that we cannot accept underwear returns or exchanges due to hygiene reasons.
- Side note! If your size is no longer available for exchange, we will provide you will a store credit so you can pick another W&W piece to fall in love with!
Not your style? Never fear! Please send it back within 14 days for a Store Credit.
- Return your garment in unworn condition, with its tags attached and in original packaging for store credit, valid for three years!
- Please note that due to hygiene reasons, we cannot accept returns of Underwear
TERMS AND CONDITIONS
- Due to hygiene reasons, Underwear cannot be returned for any reason.
- Sale items can be returned for an exchange or store credit.
- We only offer one free exchange; after that, shipping will be charged.
- We accept returns for change of mind, size, and style changes for store credit or direct exchange.
- We do not offer refunds unless the item is faulty or damaged – Don't hesitate to get in touch with us at the bottom of this page if you have any issues with your product- we will get back to you immediately.
- We will email you a store credit if your exchange size is unavailable.
- Store credits are valid for 3 years!
- Your return will be processed within 3 days of receiving it; you will receive an email from us when your order is updated.
- All items must be returned in original condition - unworn, unwashed, with all tags still attached and in original packaging.
- Gift cards are non-refundable
Frequently Asked Questions
Need help?
Frequently Asked Questions
Wisteria and Willow lingerie stands out for its unique blend of comfort, support, and aesthetic beauty, all thoughtfully designed to empower women.
Unlike conventional lingerie brands that focus primarily on appearance often at the expense of comfort, Wisteria and Willow places equal emphasis on both.
Key features like powermesh lining are incorporated to improve fit, enhance longevity, and increase comfort, addressing common concerns many women have about lingerie.
This feature-rich approach ensures that women don't have to compromise on any aspect when choosing their intimate wear.
The full stretch of our garments not only ensures comfort, but allows them to move as our bodies fluctuate through the month.
All Wisteria and Willow garments have been designed with a strong 4 way power-mesh lining that gives the product room to stretch and retain its shape. This allows it to fit multiple size ranges - Not only giving you the easiest shopping experience online, but also the room for your body to move and change throughout the month.
Find My Fit
Never Fear!
Thanks to our fully stretch garments that are reinforced with powermesh, online shopping and finding your size just got a whole lot easier - our products are designed to stretch and retain their shape, to easily sculpt to your body.
Our underwear size range currently covers XS, S, M, L & XL – we recommend you wearing your normal size and checking the description for fit details.
Our Standard bra size range currently covers XS, S, M, L, XL – We recommend going off your usual t-shirt size or checking the measurement chart here.
These sizes are the perfect fit for an A cup to a small C cup.
Our bra sizes S-busty, M-busty, L-busty and XL-busty, These are for our larger C – E cups and have a thicker power-mesh for greater support as well as deeper cup depth and underwires.
Take our fit quiz to find your perfect size - FIT QUIZ
We strongly recommend hand washing your garments. Wisteria and Willow pieces are made from the softest laces and will last longer when washed with care.
Get the most out of your Wisteria and Willow pieces by prolonging them with care.
Ensure you read the care tag before removing it to ensure you take the proper care.
Shipping
After your order has been dispatched you will automatically receive a tracking email from us with your Australia Post tracking number.
All orders a tracked to ensure they make it to you safely!
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
AUSTRALIA
Australian orders under $150
Standard shipping - $8
Express shipping - $12
Australian orders over $150
Standard shipping - FREE
Upgrade to express shipping - $3
INTERNATIONAL
International orders under $199
New Zealand shipping - $12
International shipping - $25
International orders over $199
Standard shipping - FREE
FAQs
After you complete your gift-card order at the checkout, you will receive a digital gift card with your unique code to use directly at the checkout.
We also offer gorgeous physical gift cards which can be shipped to you after your order is placed. The perfect gift of choice! These will also have a unique code to be used at the checkout.
We accept Visa, Mastercard, Amex, PayPal, Afterpay, Shop-pay, google pay, Apple Pay, Klarna, and Zip pay!
We know you want your financial details to be safe, we use shopifys secure payment gateways to ensure that your details are safe.
All pricing is in AUD, international conversions will be converted to the current conversion rate at the time of checkout.
Please see our detailed returns and exchanges policies here!
Send us a message and we will get back to you as soon as possible
info@wisteriaandwillow.com.au
